5/30/2023 0 Comments Dex online bill pay![]() I told her I would be turning them in to the BBB and she said she would document the account. She said she will close the account now, but I still will need to pay the $399.65 bill since my account was not closed properly. I advised her that no place on their billing statement did it say I had to send a letter to a different dept in order to close the account. ![]() She told me I mailed it to the wrong dept and the account did not get closed, then it automatically renewed. She asked if I mailed the letter with the final bill and I said yes that I did. I told her about the letter and closing the account. I explained it to her and she informed me that was a bill for this year's billing. I kept insisting that was not correct and she passed ** on to ********** an account specialist. We called the number and they first told us this was a remaining balance on an old account, which we know was not correct. Last week I received an over due notice from them. 2022 that did say yellow pages, but I assumed it was some type of scam as I had never heard of this business, so I ignored it. ![]() I received a bill from a company called Thryv in Nov. In Sept of 2021, when I payed off the balance on my account, I wrote them a letter and told them to cancel and close my account as I would no longer be advertising. I have advertised with *** for at least 9 years. ![]()
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